Terms of Service

AutoNinja Last updated: April 2026

Effective date: April 2026

These Terms of Service ("Terms") govern your use of the AutoNinja website at autoninja.co and any services provided by AutoNinja ("we", "us", "our"). By accessing our website or engaging our services, you agree to these Terms in full.

If you do not agree with any part of these Terms, do not use our website or services.

For questions, contact us at legal@autoninja.co.

1. About AutoNinja

AutoNinja is an AI automation agency that designs, builds, and maintains custom workflow automation systems for small businesses using n8n and related technologies. We operate as a done-for-you service — we build, integrate, test, and deliver automation systems on behalf of our clients.

2. Definitions

3. Use of Our Website

3.1 Permitted use

You may use autoninja.co to learn about our services, submit a contact form, book a discovery call, or apply to our affiliate programme. You must use the website lawfully and in accordance with these Terms.

3.2 Prohibited use

You must not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Use the website to transmit unsolicited commercial messages or spam
• Scrape, copy, or reproduce any content from the website without our written permission
• Use automated tools to interact with the website in a way that imposes unreasonable load on our servers
• Misrepresent your identity or affiliation when submitting forms or contacting us

3.3 Website availability

We aim to keep autoninja.io available at all times but do not guarantee uninterrupted access. We may suspend or restrict access for maintenance, updates, or reasons outside our control without prior notice.

4. Services

4.1 Service agreements

All services provided by AutoNinja are governed by a separate written service agreement or signed proposal between AutoNinja and the Client. These Terms apply in addition to and alongside that agreement. In the event of a conflict between these Terms and a signed service agreement, the signed service agreement takes precedence.

4.2 Scope of services

AutoNinja will deliver the services as described in the signed proposal or agreement. Any changes to the scope of services must be agreed in writing by both parties before work begins.

4.3 Client responsibilities

To enable AutoNinja to deliver the agreed services, the Client agrees to:

• Provide timely access to the tools, platforms, and credentials required for integration
• Review and provide feedback on deliverables within agreed timeframes
• Participate in scheduled calls and approvals as reasonably required
• Ensure that any data or content provided to AutoNinja does not infringe third-party rights

Delays caused by the Client's failure to meet these responsibilities may affect delivery timelines and are not the responsibility of AutoNinja.

4.4 Third-party tools and services

AutoNinja builds on third-party platforms including n8n, CRM systems, email providers, messaging platforms, and others. AutoNinja is not responsible for downtime, policy changes, pricing changes, or discontinuation of third-party services. Where a third-party service affects the delivery or operation of a Client's automation system, AutoNinja will make reasonable efforts to identify and implement an alternative solution.

4.5 No guarantee of specific outcomes

AutoNinja designs and builds automation systems with reasonable care and skill. We do not guarantee specific business outcomes such as revenue growth, lead conversion rates, or time savings beyond the commitments stated explicitly in a signed agreement. Results may vary based on factors outside AutoNinja's control, including the Client's sales process, market conditions, and how the delivered system is used.

5. Payment

5.1 Fees

Fees for services are set out in the signed proposal or agreement. All fees are in USD unless otherwise stated and are exclusive of applicable taxes.

5.2 Payment terms

Unless otherwise agreed in writing, payment terms are as follows:

• Setup fee: 50% due on signing, 50% due on delivery
• Monthly retainer: Due on the 1st of each month in advance
• Custom builds: Payment schedule agreed per project in the signed proposal

5.3 Late payment

Invoices not paid within 14 days of the due date may incur a late payment fee of 1.5% per month on the outstanding balance. AutoNinja reserves the right to pause work on active projects until overdue invoices are settled.

5.4 Refunds

All fees are non-refundable unless otherwise stated in a signed agreement or required by applicable law. Our 30-Day ROI Guarantee — where offered — is a commitment to continued work at no additional cost, not a cash refund. See Section 8 for guarantee terms.

6. Intellectual Property

6.1 Deliverables

Upon receipt of full payment, AutoNinja assigns to the Client full ownership of all custom n8n workflows, automations, and other deliverables created specifically for that Client under the relevant agreement.

6.2 AutoNinja's background IP

AutoNinja retains ownership of all methodologies, frameworks, templates, know-how, and tools that exist independently of the Client's project, including any that are used during delivery. The Client receives a right to use these only as embedded within the delivered system.

6.3 Website content

All content on autoninja.io - including text, design, graphics, and code — is owned by AutoNinja or licensed to us. You may not reproduce, distribute, or create derivative works from any website content without our prior written consent.

6.4 Client data

AutoNinja does not claim ownership of any data, content, or materials provided by the Client. The Client grants AutoNinja a limited licence to use such materials solely for the purpose of delivering the agreed services.

7. Confidentiality

Both parties agree to keep confidential any non-public information shared during the course of a service engagement — including business processes, pricing, client lists, and technical specifications. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that is required to be disclosed by law.

This confidentiality obligation survives termination of the service agreement for a period of 2 years.

8. The 30-Day ROI Guarantee

Where explicitly stated in a signed proposal, AutoNinja offers the following guarantee:

If the delivered automation system does not save the Client a minimum of 20 hours per month within 30 days of launch, AutoNinja will continue to optimise and work on the system at no additional cost until this threshold is met.

Conditions:

• The guarantee applies only where it is explicitly named in the signed proposal
• The Client must be actively using the delivered system as intended
• The Client must provide reasonable access and cooperation during the optimisation period
• The guarantee does not apply where underperformance is caused by factors outside AutoNinja's control, including third-party service failures, the Client's failure to use the system as trained, or changes to the Client's business that affect the system's applicability
• The guarantee is a commitment to continued service, not a cash refund

9. Limitation of Liability

9.1 Exclusions

To the fullest extent permitted by applicable law, AutoNinja shall not be liable for:

• Loss of profits, revenue, or business opportunities
• Loss of data or corruption of data
• Indirect, incidental, consequential, or punitive damages of any kind
• Losses arising from third-party service failures, downtime, or policy changes

9.2 Cap on liability

AutoNinja's total liability to a Client in connection with any service agreement shall not exceed the total fees paid by the Client to AutoNinja in the 3 months preceding the event giving rise to the claim.

9.3 Essential terms

Nothing in these Terms limits AutoNinja's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10. Termination

10.1 By the Client

The Client may terminate a service agreement by providing 30 days written notice. Fees for work completed or in progress at the time of notice remain payable. Setup fees already paid are non-refundable.

10.2 By AutoNinja

AutoNinja may terminate a service agreement immediately on written notice if:

• The Client fails to pay any invoice within 30 days of the due date after a written reminder
• The Client materially breaches these Terms or the service agreement and fails to remedy the breach within 14 days of written notice
• Continuing the engagement would require AutoNinja to act unlawfully

10.3 Effect of termination

On termination, AutoNinja will provide the Client with all deliverables completed to date. The Client retains ownership of all paid-for deliverables. AutoNinja retains its background IP in all circumstances.

11. Affiliate Programme

Participation in the AutoNinja Affiliate Programme is governed by the Affiliate Referral Kit and the specific terms communicated at the time of approval. These Terms of Service apply to affiliates in relation to their use of the AutoNinja website. Commission structures, payment terms, and programme rules are set out in the Affiliate Referral Kit.

AutoNinja reserves the right to modify or terminate the affiliate programme at any time with 30 days notice to active affiliates.

12. Dispute Resolution

12.1 Good faith resolution

In the event of a dispute, both parties agree to attempt to resolve it in good faith through direct communication before pursuing formal legal action. Either party may initiate this process by emailing legal@autoninja.co with a clear description of the dispute.

12.2 Governing law

These Terms and any disputes arising from them are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

12.3 Jurisdiction

Any legal action arising from these Terms shall be brought in the courts of Florida, United States. Both parties consent to the exclusive jurisdiction of those courts.

13. General

13.1 Entire agreement

These Terms, together with any signed service agreement, constitute the entire agreement between the parties regarding the subject matter and supersede all prior discussions, representations, and understandings.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

13.3 Waiver

Failure by AutoNinja to enforce any provision of these Terms on one occasion does not constitute a waiver of the right to enforce it on any future occasion.

13.4 Assignment

The Client may not assign or transfer any rights or obligations under these Terms without AutoNinja's prior written consent. AutoNinja may assign its rights and obligations with reasonable notice to the Client.

13.5 Changes to these Terms

We may update these Terms from time to time. We will notify active clients and affiliates of significant changes by email at least 30 days before they take effect. Continued use of our services after that date constitutes acceptance of the updated Terms.

The latest version of these Terms is always available at autoninja.co/terms.

14. Contact

For any legal queries or notices under these Terms:

Email: legal@autoninja.co

Website: autoninja.co

Response time: Within 5 business days