Handles 60–80% of support tickets automatically with the right answer every time.
What It Does
The Customer Support Agent is trained on your FAQs, SOPs, product documentation, and service descriptions. It handles routine support inquiries 24/7 via your website chat, email, or WhatsApp - providing accurate, on-brand answers without human involvement.
When a query is complex or the agent's confidence is low, it routes to the right human with the full conversation context already attached. It tracks satisfaction scores and flags at-risk clients before they escalate or churn.
Agent trained on your FAQs, SOPs, and documentation using a vector database
Deployed on website chat, email inbox, or WhatsApp Business
Agent answers routine queries instantly in your brand voice
Low-confidence or frustrated queries routed to the right human with context
Satisfaction score requested after every resolved ticket
Negative sentiment detected - alert sent to account manager
What It's For
Ideal where response speed directly impacts conversion quality.
Results Metrics
Resolved Automatically
60–80%
Support availability
24/7
Average first response
< 10 sec
Support cost reduction
40%
Investment
One-time · Custom build + integration + testing
Monitoring · maintenance · minor optimisations
Handles 60–80% of support tickets automatically with the right answer every time.
Performance-backed
If the quality bar is missed, we iterate until met.
No extra charges
Revisions and fixes are included, always.
Locked in writing
Every build is contractually covered.
Vector database setup and documentation ingestion
AI model configuration and prompt engineering
Deployment on up to 2 channels (chat, email, or WhatsApp)
Helpdesk integration (Zendesk, Freshdesk, or custom)
Human escalation routing with context handoff
CSAT survey automation
At-risk client alert system
30-day post-launch optimisation sprint
Team training and written documentation
Still thinking?
We ingest your existing documentation - FAQs, SOPs, help articles - into a vector database. The agent searches this in real time to answer queries accurately.
5 minutes. No commitment. We tell you exactly what to automate first.
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